Using the Help Desk is simple.

There is no need to register first.

Email address

It's VITAL of course that you enter your email address correctly otherwise you won't receive our response. You should get immediate email notification when you first open a ticket so if you don't you may have misspelled it.

What to say

If you are reporting a problem or need help please give as much information as you can.

Please do not just say (real examples)

- book won't open (... which book ?)
- paid with Paypal, no download (... what did you purchase ?)
- I can't login (... where ?) **

We do need more detail.

Also a descriptive title will help.

** This is the most common complaint. It's usually because you purchased with one email address but signed up with another. If a problem please supply the URL of the login page and login/email you are trying. No need to send password.

Keep to one ticket

Please do not open a new ticket for the same problem, just keep with the original.

PS. All tickets receive high priority but be aware that our timezone is GMT (UK).


Click here to submit your Ticket

SuperTips Support